eli@ursa-major.spdcc.com (01/16/90)
Here are a few quick observations about USA Direct, after using it for one week from France: o About 20% of calls get cut off. o Service quality is the worst I've ever experienced. ATT must buy their stat-mux equipment from K-Mart. o Usually, the callee's voice was cut off for about 20% of their words. It was IMPOSSIBLE to hold a normal conversation. o I wonder if the problems are solely with ATT equipment? o I asked an ATT operator two questions: 1. Why was service so poor? Answer: it must be the lines. (duh?) 2. Is the inability to connect to 800 numbers a technical problem or a policy decision. Answer: both.