eli@ursa-major.spdcc.com (01/16/90)
Here are a few quick observations about USA Direct, after using
it for one week from France:
o About 20% of calls get cut off.
o Service quality is the worst I've ever experienced.
ATT must buy their stat-mux equipment from K-Mart.
o Usually, the callee's voice was cut off for about 20% of
their words. It was IMPOSSIBLE to hold a normal conversation.
o I wonder if the problems are solely with ATT equipment?
o I asked an ATT operator two questions:
1. Why was service so poor? Answer: it must be the lines. (duh?)
2. Is the inability to connect to 800 numbers a technical problem
or a policy decision. Answer: both.