tad@ssc.UUCP (Tad Cook) (02/06/90)
I can't make a call to US West for a network problem anymore without getting the "Line Backer" pitch first. Even on trouble with my residential Centrex service that is obviously a CO problem, they always try to sell me their sleazy insurance first. It is hyped with all kinds of scare talk about how the problem might be in my phone, and if it is, they will charge me big bucks unless I buy their insurance now! I have even had them try to sell it to ME when I am reporting a problem for SOMEONE ELSE, where I have gone to their protector and verified that there is not voltage on the incoming line with the inside wire disconnected! Calls to the PUC brought a lot less response than I have gotten with COCOT complaints....I was told to complain to the telco repair rep's supervisor (!), as if the rep was somehow NOT following company policy! Tad Cook tad@ssc.UUCP