ken@sharkey.cc.umich.edu> (04/04/90)
I have a question for those of you familiar with the Dimension PBX series. Our company has one of these and recently (about 6 months ago) one of the features changed. It used to be that if I was on the phone and someone called me (either internal or external) I would here the call waiting beep (one beep internal, two beeps external) and the caller would hear the normal ring with a beep at the end. Kind of like "riiiiiing-beep pause riiiiing-beep" etc. It didn't matter if the caller was internal or external, they still heard the distinctive ring indicating I was on the line. About six months ago, we received an update to the Dimension software. Now, external callers no longer here the distinctive ring. Instead they hear the normal ring. Many of us have frequent callers that understand what the distinctive ring meant and would wait for us to hang up. They no longer know if we are in our office or not! When I asked our office services people about the change, they said that Dimension could no longer provide distinctive ringing for external callers. The best they could do would be to give the caller a busy signal. Does anyone know if this is true? Or are there magic words I can incant and convince the office services people that it is possible? Thanks! Ken Jongsma ken%wybbs@sharkey.umich.edu Smiths Industries ken@cup.portal.com