0004261818@mcimail.com (David Tamkin) (05/25/90)
M. G. Stinnett wrote in volume 10, issue 379: |Another thing to do when calling for service is to let the rep know |exactly the nature of the service you want, even if you think you already |know what features you need. My wife took a call from one man who wanted |two lines with automatic transfer and a few other things. She asked a |few questions and then suggested a system they had (CaroLine, I think) |which had all the features he needed plus a few more, and which would |save him over $100 a month compared to the system he asked for. Of |course, she cost the company some revenue, but bought a very satisfied |customer. She cost Northwestern Bell nothing and saved them a bit of work and a lot of annoyance. In a short time the customer would have found out about CaroLine anyway and demanded a retroactive refund from Northwestern Bell for the difference in cost and a switch to CaroLine without a service charge for the change. Moreover, he'd have complained left and right about the rep who misled him when he first started service and gotten her into trouble. David Tamkin P. O. Box 7002 Des Plaines IL 60018-7002 +1 708 518 6769 MCI Mail: 426-1818 CIS: 73720,1570 GEnie: D.W.TAMKIN +1 312 693 0591