roy@alanine.phri.nyu.edu (Roy Smith) (07/25/90)
A couple of months ago, I really lambasted AT&T for the grief they were giving me trying to order some 400-H adaptors. The story does have a happy ending, and I don't think it would be fair to not relate that part as well. To make a long story short, I eventually got a letter from a Vice President at AT&T apologizing for the trouble I was having, but basically saying I still couldn't have the adaptors I wanted, even though they did exist. I let the letter sit for a while, and then picked up the trail again, calling back the Vice President. His assistant put me on to somebody else, (RoseMary DeRosa, BCS/MMS Product Planner, whatever that is). Over the course of a few weeks, RoseMary and I spoke a few times about the problem, and this morning, a box arrived with a letter of apology from RoseMary, and 10 complementary 400-H adaptors. So, while on the one hand, I think AT&T still has to get their act together on a lot of stuff, it is clear that at least some people there do care about their customers, and are willing to fight internal red tape to make us happy. RoseMary seems to be one of those people. I just wish there were more of them.