[comp.dcom.telecom] Pac*Bell Billing Complaint

DREUBEN@eagle.wesleyan.edu (DOUGLAS SCOTT REUBEN)) (07/26/90)

I noticed on my Pac*Bell bill a few days ago that Calling Card calls
made within Pac*Bell's service area do not show a "FROM" number.

IE, the bill looks like this:

1. Fri, Jul 13, 1990  5:00PM  Oakland, CA 710-9999 from:
                              Menlo Park

Thus, I called to (415) 710 - 9999, but what number in Menlo Park did
I call from? It sipmly doesn't show this on the bill...

Every other Bell Co. that I've dealt with shows the FROM number, so I
called 811 (Pac*Bell's toll-free in-house network), and the account
representative told me: "Oh, we don't show the 'from' number, but I
can tell you where it came from if you want me to look it up...".
Since there was only 1 call I didn't want to bother her, but in the
future, I think I'll make multiple calls and have them print out and
mail me the list, free of charge, of course.

Hopefully, after a few months of doing this, they will get tired of my
calls and either include the info on the bill (which would be
difficult to do just for me) or just automatically send me the list,
in addition to my usual bill, without my having to request it from
them each month.

Also, I think I got something in the bill about the expansion of local
calling to more distant areas. I didn't pay much attention to it,
since I have a "Bonus" package (sort of like "Circle Calling" in New
England and some other Bell Co's), but from what I recal, local
calling was to be expanded from the seven or eight miles which
Pac*Bell says it is presently to twelve to twenty miles, depending on
the community/exchanges you reside in. I'm not sure if this has to do
with expanded Zone 1 calling, but it seems like some progress at
least.


Doug

dreuben@eagle.wesleyan.edu
dreuben@wesleyan.bitnet