John Higdon <john@zygot.ati.com> (07/30/90)
Boy do I have egg on my face. Less than twelve hours ago I submitted the following: > Now, if the rates are actually lower than AT&T, can someone think of a > reason not to use Sprint in this application? After a night of "login failed" from a site in San Diego, I called the administrator and asked if he was still having problems. Not aware of any. A test revealed the "Sprint/Telebit" incompatibility noted some time back in the Digest. So I looked over the records for that site for the past month. It seems that all night long conversations would fail until after 8AM when the calls would then be routed over my AT&T WATS. This problem did not show up in my throughput reports since the systems never even had attempted to transfer data over the failed Sprint connections. An attempt was made to report this to Sprint and I was connected to their "computer and modem" person. I got the usual questions such as, "are you sure your parity is correct?" and "what communications package are you using"? (He had never heard of HoneyDanBer UUCP!) The long and the short of it was that he wanted me to go through this protracted session with a repair person "whenever I noticed the problem". Sitting on the phone with Sprint in the middle of the night is not my idea of fun. I have data that needs to be moved. I told him that the easiest fix is to take '10333' out of my dialing script and the problem will go away. An aside: When I reported an identical problem to AT&T regarding connections to Kansas, the person that took the report was familiar with UUCP and Telebits. Technicians immediately went to work on the problem and I got calls every few hours advising me of the progress. In the meantime, they rerouted the calls to allow communications and within 48 hours they announced that the problem was corrected. Other than advising me of their progress, they did not require my services as an unpaid consultant, as apparently Sprint was requesting. I don't care how offensive AT&T's ads are as long as they keep providing their exceptional service. When will I ever learn not to fool with alternate carriers? John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !