adamg@world.std.com (Adam M Gaffin) (07/30/90)
Inquiring reporter makes another request. There was a recent account of somebody's problem getting switched out of MCI. Has anybody had any experiences like the one below? On July 15, one of our readers got a call from MCI, urging her to switch her long-distance service because she would save loads of money. But obviously she'd seen one AT&T commercial too many, because she said ``how much? Prove it to me.'' ``They said `OK' (and promised to send a pamphlet), meanwhile, we can set you up with an account, and I said `absolutely not' and they said `we'll sign you up.' '' ``I specifically said `do not switch me over' and I said it five times because I had the feeling it was not getting through to her,'' she said. So of course when she checked her mail today (July 30), she found her new MCI phone card. She called NE Telephone who said she had been switched over just fine. After some more calls to AT&T and NE Tel, she learned she had been switched over on July 15, and that all the long-distance calls she has made since then have been routed through MCI (and presumably billed to her MCI account, the one she never authorized or asked for). She is more than a little upset. Thanks! Adam Gaffin Middlesex News, Framingham, Mass adamg@world.std.com Voice: (508) 872-8461 Fred the Middlesex News Computer: (508) 872-8461 [Moderator's Note: An article by Robert Gutierrez in an issue of the Digest two days ago said that MCI reps usually just close the account and credit up to a certain dollar amount against charges on the account without further questions. PT]