nanook@beaver.cs.washington.edu> (08/04/90)
I had Sprint a couple of years ago. When I initially subscribed
they had four-digit travel codes. Someone figured out mine and
apparently gave it to their buddies all over the country. I got a call
in January of '87 from Sprint security asking me if I had just made a
call from New York to Saudi Arabia (I was in Seattle at the time), I
told them sure, I just took the SST from New York, and then after that
bit of sarcasm told them that I have never used my travel code.
They told me that they would take care of it.
To make a long story short, it took over a year, more than 30
hours on the phone, and more than ten letters to get the issue
resolved. It took them more than six months to shut-off my travel
code. Then they changed their codes to the long ones and I thought my
troubles would be over.
But, I noticed that calls that had never been answered were
appearing on my bill. I started calling them monthly and they agreed
to remove them, but the credits never appeared on my bill. I refused
to pay for those calls, they turned me over to not one but two
collection agencies. This too took over a year to resolve and required
the involvement of the Washington state utilities commission. At the
time they turned me over to the first collection agency I changed my
carrier back to AT&T.
I will never do business with Sprint again, my opinion of that
company is that they are not to be trusted.