[comp.dcom.telecom] Phone/Voice Mail System Advice?

mark@uunet.uu.net> (08/03/90)

We're shopping for a new phone system to replace our current cheesy
key system.  We're being bombarded by competing claims/counterclaims
from various vendors maligning each other's products.

Do you have any hero or horror stories?  We're shopping for a six-line
system, with the lines to be shared by ten voice users, one fax, and a
modem, along with automated attendant and voice mail.  We have
reasonable-looking proposals for NEC, Toshiba, and Panasonic switches
and AVT and Repartee voice mail.

Anything especially good or bad to say about any of these?  One of the
NEC reps ripped Panasonic up pretty good ("they don't really make
phone equipment, just *answering machines*; we can sell you one, but
we've had to rip out some of them after a year ..").  Sounded fishy to
me and of course she's a totally prejudiced source, but then what do I
know?

Also one particular question about voice mail: is two-port generally
enough for a system this size?  I hear it both ways.

Thanks in advance for any advice.


Mark McWiggins			Integration Technologies, Inc. (Intek)
+1 206 455 9935			DISCLAIMER:  I could be wrong ...
1400 112th Ave SE #202		Bellevue WA  98004
uunet!intek01!mark		

fleming@uunet.uu.net (08/08/90)

Not sure if this meets your needs ... but _Telephony_ is advertising a
"Voice Mail Reference Manual and Buyer's Guide" for $50, including a
floppy-disk sample RFP (Mac or PC).  Their stuff usually tends to be
pretty good, but I haven't seen this one myself.
  
Phone is (800) 543-7771; Visa/MC/Amex.  No recommendation implied.
  

Stephen Fleming        
fleming@cup.portal.com 
CI$:   76354,3176      
BIX:   srfleming        My employers may disagree vehemently.