[comp.dcom.telecom] More on Cable & Wireless 800 Service

forrette@cory.berkeley.edu (Steve Forrette) (08/14/90)

I've gotten several questions about my previous posting, and summarize
here:

Signal quality is good, at least to my ear (I don't have a Trailblazer
to give quantitative results, though).  Cable & Wireless claims to
have a 100% digital network.  Most of my experience has been in
intra-state calls, so cross-country calls may or may not be a
different story.

Call completion time is slower than AT&T direct dial, but is
reasonable.

Detailed billing (with caller's ANI) is not available.  You get a
daily summary, as well as subtotals for hour of the day and day of the
week.

Customer service cannot be reached from Canada.  There is no POTS
number to call.  Also, programmable 800 cannot terminate in Canada,
although a US user can receive calls from there if you pay for the
option.  They claim to be working on Canadian customer service for
availablility by year's end, but don't know more than that.

They have about six prefixes from which to choose.