Chip Rosenthal <chip@chinacat.unicom.com> (08/15/90)
When I opened up shop here, I got both AT&T Pro Wats and Pro Wats/Texas on my lines. Unfortunately, the service rep's description errantly led me to believe that Pro Wats/Texas was billed at six second increments as is (interstate) Pro Wats. Unfortunately, it turned out to be 1 minute increments. The discount rate for Pro Wats/Texas was crummy, and without the benefit of a six second increment, the plan became nearly useless for me. Thus Pro Wats/Texas was cancelled. (BTW...if you do any polling with Telebits, do check out Pro Wats. The discount is nice, but the six second increment is where I save the most money.) A month or so back, Pro Wats/Texas was overhauled to 30% discount, $5/month, and no setup fee. Even with the crummy one minute billing increment it now becomes worthwhile. So I called to sign up. But, just to avoid a repeat of the earlier fiasco, I asked for a printed description of the service. That way, I'd understand exactly what it was, and there would be no room for confusion as there was last time around. "I'm sorry, sir," the rep answered, "we don't have any literature available." I pressed for any information which described what the plan is. She appologized, but said all their stuff was for the old version of Pro Wats/Texas, and nothing was available yet on the new plan. So I inquired, "are you telling me that you can't put it in writing?" There was a very long pause on the other end. Eventually, the rep recovered, and in a very animated voice offered to draft a letter describing the service and include all the details I wanted. I think I found the right button. Chip Rosenthal chip@chinacat.Unicom.COM Unicom Systems Development, 512-482-8260