dmk@cup.portal.com (08/16/90)
Just today I received a bulk-mailed letter from US Sprint. Instead of
just normally tossing it into the circular file, I opened it and
discovered an apology for the "recent" WD-40 promotion. I'll save my
comments for later ... body of letter follows:
8140 Ward Parkway
Kansas City, MO 64114-8417
[US Sprint logo]
August 1, 1990
Dear US Sprint Customer,
Thank you for recently choosing US Sprint long distance service
through the WD-40 promotion.
Unfortunately, we have encountered problems in processing and
applying your 60 minute credit to your first invoice. We have
resolved this difficulty and your credit will appear on your third
invoice.
You may have also received a $10.00 FONCARD (sm) installation fee
on the first invoice you received. You are not responsible for this
fee and we will be happy to waive it if you will contact our Customer
Service Center at 1-800-877-4646.
We apologize for any inconvenience this may have caused you.
These systems problems were the result of unavoidable circumstances at
US Sprint and were not connected in any way to WD-40's participation
in this program.
US Sprint appreciates your business and if you have any questions
or concerns, please contact one of our Customer Service Representatives.
Sincerely,
[signed]
Chris Stanford
US Sprint Customer Service
<** End of letter **>
My comments: Gee, I guess that March of this year is recent enough to
be called "recent" ... and seeing that I've never used the card, I
guess it is appropriate to say "We're sorry" before you have to call
and wait and wait and.
I'd just *love* to hear of the "unavoidable" system problem that
caused the "difficulty". Perhaps the old, formerly retired Z80 based
TRS-80 Model I used for billing in the last decade has been reinstated
in their marketing department ... any ideas?? :-) WD-40's
participation is disclaimed enough, maybe they put 'em to it. Just a
thought.
David M. Kurtiak Internet: dmk@cup.portal.com
K1X Computer Solutions ATT Mail: !dkurtiak
P.O. Box # 74 Phone-net: (908)457-7693
Hampton, NJ 08827-0074