t-jimc@uunet.uu.net (08/18/90)
I run a terminal from my dorm room at Yale at 2400 baud over the
regular YaleNet voice lines, usually with middling success. The
age-old problem: bursts of static which destroy my connections and
cause much misery. My equipment is not at fault; it has all been
checked out and reconfigured, and the static problem seems to affect
many farflung people on YaleNet.
I have brought this problem to YaleNet front-office people (probably a
mistake in and of itself), with little reaction. The static is
hardly noticable during conversations ("I don't hear any static, sir")
but reduces me to 1200 baud or less with some regularity.
Many many phone calls and one "service visit" later resulted in my
being told "We just rent you the line and give you a dial tone ... we
make no guarantee of quality." Since the YaleNet fees are fairly
stiff, this is not what I expect to hear.
My plea: If anyone with experience twisting arms of University telecom
types would drop a line suggesting a course of action, I would really
appreciate it. (After 8/20 my email address changes back to
cowie@cs.yale.edu ).
Thanks in advance!
jimwcs@erebus.att.com (William Clare Stewart) (08/21/90)
In article <11013@accuvax.nwu.edu> microsoft!t-jimc@uunet.uu.net writes: ] regular YaleNet voice lines, usually with middling success. The ] age-old problem: bursts of static which destroy my connections and ] hardly noticable during conversations ("I don't hear any static, sir") ] but reduces me to 1200 baud or less with some regularity. Don't you just HATE that?! I had a lot of conversations about the same topic with New Jersey Bell, which were only resolved when the static got too loud to do voice on the line ("I don't hear any static" "That's because I'm calling from the other line that works - you couldn't hear me when I called you on the bad line.") Turns out it was a bad drop line going through one of my trees; I had tried to tell them the problem was mainly during bad weather. They also tried to suggest that if I had a business line instead of a second voice line then maybe I could get guaranteed service quality. A few years ago one of the Utah folks (? Donn Seeley or Jay Lepreau?) related a story about trying to tell the local phone company that he was getting phase jitter problems and there was a T1 out of sync. "What does it sound like?" "You get these }}}}i}} curly braces every second" "But what does it SOUND like?" "Is your supervisor there?" # Bill Stewart 201-949-0705 erebus.att.com!wcs # AT&T Bell Labs 4M-312 Holmdel NJ 07733