Andy Rabagliati <andyr@inmos.com> (08/29/90)
Today I attempted to get a phone number in the UK from MCI. They said to call 10288-0 - which, as you are aware, is the access code for AT&T, to the operator. Our Company PBX is blocked from alternate carrier access - I get a busy signal after 10. I called MCI back again - they advised me to call 800-874-4000, which turned out to be AT&T, who informed me politely that they could not connect me with directory information, and that I should dial 10ATT-0. I then called MCI customer service, who asked if I could call from a payphone (!!) in the building. We have no payphone here. I then called our company telecom personnel, who immediately conferenced in the MCI rep. in Dallas. Her suggestion was to call the 800 number, and say that AT&T was my long distance carrier!! This in front of our company telecom person. I think that this is poor service from MCI. I think that AT&Ts position is entirely reasonable - it is an 800 number, and therefore paid for by AT&T - why should I call them for free, and then use MCI to call international if they do not have the support? Cheers, Andy Rabagliati EMAIL:- rabagliatia@isnet.inmos.COM [Moderator's Note: While you are at it, why not call in whoever does your PBX programming and ask him when he can get his act together and correct the *illegal* blocking of 10xxx. PAT]