klopfens@cis.ohio-state.edu (Bruce Klopfenstein) (09/17/90)
From article <12197@accuvax.nwu.edu>, by wmf@chinet.chi.il.us (Bill Fischer): > When this joker arrived, he was incredibly hostile! He said he had > been monitoring the line and every time he called, "some fax machine > or something" answered the line. So I tell him that it's a modem for > dial in and out of our little Xenix box. Now he's really hostile! "You > are using a standard dial tone line, what you get is what you get ... If > you want a data line, pay for it. You people abuse the system, but > it's gonna change..." > [But it sounds to me like the fellow they sent out could use a > few lessons in diplomacy. If you are paying for the service, then you > are 'abusing' nothing. PAT] Well, if they keep this up, they'll lose what is their potentially greatest advantage over the cable television industry: customer service. Cable operators generally have a horrible reputation for customer service, and their record on this score may be a factor in Congressional decision making as to whether or not to allow telco entry into home video delivery systems. If I were involved in the telco industry, I'd get the work out that such service behavior should be avoided at all costs. It is part of the cable industry's Achilles' heel. Bruce C. Klopfenstein | klopfens@barney.bgsu.edu Radio-TV-Film Department | klopfenstein@bgsuopie.bitnet 318 West Hall | klopfens@bgsuvax.UUCP Bowling Green State University | (419) 372-2138; 372-8690 Bowling Green, OH 43403 | fax (419) 372-2300