dave@uunet.uu.net (Dave Levenson) (09/17/90)
In an article posted last week, I described a CO line failure in which
inbound calls did not ring the called line, even though the calling
party was given audible ring tone, and even though the called party
could answer the call and converse with the caller, if he/she knew
there was in incoming call.
Three times this was reported to NY Tel, and two times the promised
repair-by date passed with no apparent change in the situation. On
the third call, the repair-service agent took all of the details
again, asked when somebody would be at the customer location (it's
attended around the clock, seven days per week) and promised that
somebody would be there the next day. I advised the agent that I was
reporting a CO trouble, and that it would probably not be necessary to
dispatch anybody to the customer site.
Next day, I got a call from a NY Tel craftsperson at the customer
site. He wanted me to tell him what was wrong ... said he got dial
tone on the line. I told him to try calling the line from another
line, and listen for ringing. He did, and then told me, in a rather
astonished manner, that there was no ringing -- that the number
assignment must be wrong. I suggested that he try answering the line
that wasn't ringing. He did, and discovered as much as I then knew
about the situation. He then told me that I was wasting my time with
him; that it was a CO trouble. I told him that I'd already given that
much information to the repair-service agent.
An hour later, the trouble was cleared.
Thanks to all who replied. I gather that the CO is an AT&T 5ESS, and
that Larry Lippman was probably right - that the line circuit pack was
probably defective.
Dave Levenson Voice: 908 647 0900 Fax: 908 647 6857
Westmark, Inc. UUCP: {uunet | rutgers | att}!westmark!dave
Warren, NJ, USA AT&T Mail: !westmark!dave