gammal@cam.org (Michael Gammal) (09/18/90)
I found this to be bothersome. I reside in both Canada and the US from time to time, and wanted to subscribe to Sprint. I dialed 1-800-877-4000 and asked to subscribe. They put me on hold for a moment then asked me for information (name, phone, address...etc). I gave them both my American and Canadian numbers, and as soon as the representative heard the Canadian number, he said "that's a Canadian number right?". So I said "yes" and then they became rude saying you can't sign up, you can't make calls from canada, and then hung up on me. Crazy service - trying to discourage me from signing up! This makes no sense at all. Don't they need customers?! - Annoyed to say the least - Michael Gammal Concordia University gammal@Altitude.CAM.ORG
carols@world.std.com (Carol Springs) (09/19/90)
In Volume 10, Issue 655, Michael Gammal writes: >I reside in both Canada and the US from time to time, and wanted to >subscribe to Sprint. I dialed 1-800-877-4000 and asked to subscribe. >They put me on hold for a moment then asked me for information (name, >phone, address...etc). I gave them both my American and Canadian ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ >numbers, and as soon as the representative heard the Canadian number, ^^^^^^^ >he said "that's a Canadian number right?". So I said "yes" and then >they became rude saying you can't sign up, you can't make calls from >canada, and then hung up on me. Well, it took me a second reading of this paragraph to notice that you'd given them a U.S. number as well. Presumably they went into "Canadian" mode when they heard the second number, and ignored all previous evidence that they were dealing with a customer who had a U.S. phone. Of course, their terminating the conversation in such a rude fashion, without giving you a chance to explain your circumstances, was inexcusable. Anyhow, the "You can't make calls from Canada" contradicts Sprint's own literature. According to their September bill insert, "You can ...[use] your FONCARD for calls from Canada to the U.S. Simply dial 1-800-877-8000 and complete the call as you usually do with your FONCARD." Carol Springs carols@world.std.com