ndallen@contact.uucp (Nigel Allen) (09/25/90)
A number of people have described their attempts to get a telecommunications carrier to "put it in writing". You might have more luck if you ask for a copy of the relevant tariff pages. Carriers are normally required to make their tariffs available for public inspection, and to furnish copies of the tariffs for a fee (although the agency that regulates the carrier may require it to waive the normal charges if a customer only wants a few pages). I believe that the FCC no longer requires "non-dominant" carriers to file tariffs, and every long distance company other than AT&T is considered "non-dominant". However, perhaps MCI and Sprint continue to have conventional printed tariffs that can be furnished to cranky customers (such as TELECOM Digest readers!) who insist on reading them. Local exchange carriers, such as the individual Bell operating companies, still publish tariffs, and you can confuse first-level telephone company managers by wandering into a public office and asking to see the individual exchange tariff for Grover's Mill, or whatever. * Disclaimer: This is all terribly second-hand, since I live in Canada. Nigel Allen telephone (416) 535-8916 52 Manchester Avenue fax (4160 978-7552 Toronto, Ontario M6G 1V3 Canada