konstan@elmer-fudd.berkeley.edu (Joe Konstan) (09/26/90)
After waiting ten minutes for customer service (my first wait of more than one minute with MCI), I have the next round of customer service info from MCI: 1) MCI cannot guarantee service or _RATES_ on local calls. (Not surprising, but exactly opposite what I had been told yesterday). 2) Around Town is 25 cents whenever it applies. This is where it got interesting. I mentioned the recording and the customer service rep asked me to hold on. She came back to ask what sequence of keys I hit to get the message, and she went away again fro five minutes (those messages are hard to navigate and are slow). When she came back, she told me that the message was wrong, but she would refund the 25 cents on all of the Around Town calls I made. They only have current bills, so I will have to send her older bills, but this could amount to $20-30 as a refund!!!!! I'm impressed that they would do this. I asked if the recording would be changed and they said it would. Joe Konstan PS: I'm going to call next to get info on MCI VisaPhone and will send the details to the Digest when I get them.