Steve Elias <eli@pws.bull.com> (09/28/90)
Every time I move, Sprint seems to do some new random thing to my Sprint accounts. Yesterday I got a bill for $100 of Sprint Plus dial 1 calls, from a number in upstate New York. I called and convinced the service rep that something was indeed wrong when they were billing me in Massachusetts for calls made from a 1+ account in the 716 area code. Some time over the last month, an errant customer service rep added this 716 number to my account. Supposedly everything is straightened out now. I'll believe that when I see my next bill! Just for yuks, I called the dude with the 716 number a little while later. He told me that Sprint had just called him, too, in order to straighten out the billing mess. The best part of this fiasco was when the customer service rep started insisting that I had sent in a $300 payment the previous month. My long distance bills are large, but not that large! I told her that if they wanted to credit my account with $300, I wouldn't complain. It sure would have beat that silly WD-40 promo... eli