dlr@daver.bungi.com (Dave Rand) (10/07/90)
ROW is a great plan for me - it covers the majority of places that I
call regularly. I switched to it from Reach Out Canada, due to the
lower cost of the ROW plan (only $3/mo). It saves me about $200-300
per month on my long distance charges - quite nice!
I had a bit of a surpise last month, though. Normally, I am notified
by telephone of my month's credit, due to PAC*BELL being unable to
bill the AT&T calls at the ROW rates. AT&T re-rates all of my AT&T
calls, and credits my account in the next billing cycle (a pain, but
the savings do add up). Last month, I didn't get a call. When I called
AT&T to get my current credit amount, they were unable to process my
request due their computer being down ... I didn't think much of it at
the time, guessed at the credit amount, and paid my bill.
Today, I received my current billing from PAC*BELL. Surprise! No AT&T
credit. And no billing for ROW! Hmm ... calling the AT&T billing info
number, I was referred to the ROW office. ROW indicated that my ROW
plan was cancelled at my request, and that they had called and left a
message on my answering machine asking for confirmation of this
change. Needless to say, I assured them that I had not cancelled my
ROW plan, and I had received no such message ... they have promised to
re-rate my calls for the past two billing periods, and issue a credit
within five working days.
I now have a note attached to my account that says, roughly: "Customer
requests that all change orders be done in writing, no verbal
confirmation accepted."
The moral of this story: Make them make you put it in writing! :-)
Dave Rand
{pyramid|mips|bct|vsi1}!daver!dlr Internet: dlr@daver.bungi.com