john@bovine.ati.com (John Higdon) (10/16/90)
Earlier this afternoon, a gentleman called from AT&T who, in essence,
apologized for the difficulty in getting through to people who could
set up various AT&T accounts.
So, here are more numbers for anyone wishing to communicate with
people concerning AT&T, or even wishing to contact other departments.
If you are looking for an AT&T phone number, start with 800 FIND ATT.
It was a call to this number that produced these two:
800 MAIL 672 (we already knew that one--it's for customer service on
an existing AT&T Mail account.
800 367-7225 This number is for setting up an AT&T Mail account.
I guess AT&T would still have trouble selling heaters to Eskimos.
John Higdon | P. O. Box 7648 | +1 408 723 1395
john@bovine.ati.com | San Jose, CA 95150 | M o o !
[Moderator's Note: On the other hand, MCI would have no trouble at all
selling refrigerators to Eskimos. They'd simply have their telemarketing
people call and take every 'no' answer for a 'yes' answer ... :) But
seriously, AT&T has one thing they need to work on: marketing and
sales techniques. They have nearly a century of the old-ways to
overcome. Its less than a decade into divestiture, and they won't
learn all their lessons immediatly. For such a long time they did
not have to *sell and promote* their services. Now they do, and they
had better learn well what some of their Johnny-come-lately competitors
have known all along: Sell, Sell, Sell! Agressively promote your
services and equipment. They're catching on, but its taking time. PAT]