DREUBEN@eagle.wesleyan.edu (Douglas Scott Reuben) (10/21/90)
Hi- In response to Steve Forrette's post about writing to the FCC about COCOTs which violate the guidelines specified in his article: The address I have for the Informal Complaints division is: Ms. Kathie A. Kneff, Chief (*) Informal Complaints and Public Inquiries Branch Enforcement Division Commom Carrier Bureau (*) Federal Communications Commission 2025 M Street, N.W., Room 6202 Washington, D.C. 20554 (*)= not necessary, but helpful, one would guess.. Please note that the last letter I sent was in April, so Kathie Kneff may no longer be there ..."Informal Complaints" will do fine... I've done a few of these already, and you really have to prod the FCC staff to take some action; no doubt due to the volume of complaints that they get. After sending a letter (just a brief note explaining the difficulty, location, number of the phone, and operator service/firm owning the phone which gave you the trouble), you may want to call a few weeks later to see how things are going. I've noticed that they may not have taken action for months on a complaint, but after you call them to (politely) check up, they see you are really interested and take immediate action. (Things may be faster now, I dunno...) The number is: (202) 632-7553 FAX: (202) 653-8772 Switchboard: (202) 632-7000 I would really like to suggest that you contact the FCC about any complaints you may have. They may take a while (at times), but they do indeed get results! Good luck! Doug dreuben@eagle.wesleyan.edu dreuben@wesleyan.bitnet