DREUBEN@eagle.wesleyan.edu (Douglas Scott Reuben) (10/21/90)
Hi-
In response to Steve Forrette's post about writing to the FCC about
COCOTs which violate the guidelines specified in his article:
The address I have for the Informal Complaints division is:
Ms. Kathie A. Kneff, Chief (*)
Informal Complaints and Public Inquiries Branch
Enforcement Division
Commom Carrier Bureau (*)
Federal Communications Commission
2025 M Street, N.W., Room 6202
Washington, D.C. 20554
(*)= not necessary, but helpful, one would guess..
Please note that the last letter I sent was in April, so Kathie Kneff
may no longer be there ..."Informal Complaints" will do fine...
I've done a few of these already, and you really have to prod the FCC
staff to take some action; no doubt due to the volume of complaints
that they get. After sending a letter (just a brief note explaining
the difficulty, location, number of the phone, and operator
service/firm owning the phone which gave you the trouble), you may
want to call a few weeks later to see how things are going. I've
noticed that they may not have taken action for months on a complaint,
but after you call them to (politely) check up, they see you are
really interested and take immediate action. (Things may be faster
now, I dunno...)
The number is: (202) 632-7553
FAX: (202) 653-8772
Switchboard: (202) 632-7000
I would really like to suggest that you contact the FCC about any
complaints you may have. They may take a while (at times), but they do
indeed get results!
Good luck!
Doug
dreuben@eagle.wesleyan.edu
dreuben@wesleyan.bitnet