HWT@bnr.ca (Henry Troup) (10/23/90)
fozzie!stanley@uu.psi.com (John Stanley) writes: > Now, it seems to me that an ACD with ONE entry in the menu is I thought that ACD was Automatic Call Direction (now superseded by UCD, Universal Call Direction) which distributed calls between a number of agents (people), not a voice mail system. In Northern Telecom's Practice 297-1001-125 (an obsolete edition only), I find: Digital Switching System DMS*-100 Family Glossary of Terms and Abbreviations ACD: Automatic Call Distribution Automatic Call Distribution: A set of Meridian Digital Centrex features that assigns answering machine priorities to incoming calls, and then queues and distributes them to a predetermined group of telephone sets designated as answering positions. I don't know a TLA for voice menu systems - do we need one? *DMS is a trademark of Northern Telecom. Henry Troup - BNR owns but does not share my opinions | Some material is copy uunet!bnrgate!hwt%bwdlh490 HWT@BNR.CA +1 613-765-2337 | right (c) Northern | Telecom