webbers@ncar.ucar.edu (Susan Webber) (10/27/90)
A workshop on "Quality of Telecommunications Services & Products" is
being organized by the IEEE Quality Assurance Management Committee.
The workshop is structured to serve as a forum for information
exchange and discussion among experts in various fields of
telecommunications. There will be two and a half days of sequential
technical sessions, including panel discussions and an after#dinner
talk. Total participation is limited to 63 people. In the past we
have found that this format facilitates communication. Abstracts
(between 200 and 500 words) are being solicited in two areas of
product quality in telecommunications. Information about these
sessions is as follows:
Predicting Product Quality
As the demand for higher quality telecommunication products increases,
methods that can accurately predict product quality during development
become increasingly important. A telecommunications vendor can no
longer afford to #wait and see" if all of the new methods and
processes invested will pay off in the delivery of a high quality
product.
Recent efforts in the field of telecommunications quality assurance
have focused on developing effective methods for predicting product
quality at a relatively early stage in the product development life
cycle. This session will focus on those methods being used by
telecommunications vendors to predict product quality.
Measuring Product Quality
With increased competition in the field of telecommunications, it has
become more critical that both vendors and customers develop and apply
valid measurement systems for assessing the quality of their products.
In the past, measurement systems were often incomplete and did not
focus on assessing quality as it was perceived by the customer.
Metrics such as defects per thousand lines of code, while perhaps
being appropriate for benchmarking internal processes, do not give a
complete assessment of the product's quality as perceived by the
customer.
This session will focus on both vendor and customer presentations on
measuring product quality and how one can assess if product quality is
improving. Telecommunications vendors as well as customers are
encouraged to submit appropriate abstracts.
Abstracts for either session should be submitted to the address (U.S.
or USENET) below.
The deadline for abstracts is November 30, 1990. A full paper is not
required. Those individuals who submit abstracts that are accepted
will be asked to give a 15-minute presentation. Presentations should
emphasize practice, problems, and directions in meeting new
technologies. Where possible, case studies should be presented to
illustrate results.
For more information about the workshop, contact Susan Webber at the
address below, at 602-582-7783, or USENET address below.
Susan Webber, Manager, R&D Quality Assurance
AG Communication Systems Corporation
P. O. Box 52179 2500 West Utopia Road
Phoenix, Arizona 85072-2179
Voice: 602-582-7783 FAX: 602-582-7111
UUCP: {ncar!noao!asuvax | uunet!zardoz!hrc | att}!gtephx!a1.bustop.umc!webbers
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