0003829147@mcimail.com (Sander J. Rabinowitz) (10/17/90)
This is just to let everyone concerned know that a rep from AT&T did call to express his concern for the problems I had encountered trying to get a hold of someone at AT&T Mail, and stated that my original message had been circulated to an undetermined number of people in an attempt to rectify the problem on a long-term basis. I don't think I am at liberty to discuss specifics, but it is my understanding that corrections are now being made and that hopefully more information about AT&T mail will be more readily available in the future (outside the TELECOM community, that is). BTW: I think someone already wrote this, but the numbers provided for AT&T mail in previous articles (I used the one in John Higdon's article) do work, and I was able to get a knowledgeable rep on the first attempt. Sander J. Rabinowitz | 0003829147@mcimail.com | +1 313 478 6358 Farmington Hills, Mich. | --OR-- sjr@mcimail.com | 8-)
jimmy@icjapan.info.com (Jim Gottlieb) (10/29/90)
In article <13619@accuvax.nwu.edu> 0003829147@mcimail.com (Sander J. Rabinowitz) writes: >I don't think I am at liberty to discuss specifics, but it is my >understanding that corrections are now being made and that hopefully >more information about AT&T mail will be more readily available in the >future (outside the TELECOM community, that is). When AT&T first introduced AT&T Mail, they took out full-color full-page ads in many national magazines touting the service. But nowhere in the ad was a number to call for more information. And a call to your local AT&T office would return a "We've never heard of that." As has been discussed in length in this forum in the past, your experiences are typical of those found when dealing with _any_ part of AT&T. We wanted to buy a System 75 for our office but could never find a salesperson who was willing to give us a quote. We bought a competing brand. For the record, when _I_ initially called to order AT&T Mail, I was told that since I didn't have an MS-DOS machine I could not use the service. Only because I repeatedly insisted that I knew that that was not correct was I able to finally order the service. Whether it is e-mail, long distance service, computers, telephone equipment, or documentation, one must be willing to beg and plead if one wishes to buy from AT&T. [Mocderator's Note: So you remember those ads back in 1985 also? Wasn't that a gas! Full page ads in {Info-Week} and various other industry journals, then they told *no one* about it who would be answering calls from customers. I remember seeing the ad in a magazine at my office and calling immediatly -- to sign up on the spot -- and having two reps, two supervisors and one manager insist that I must be trying to buy a Fax machine. A third rep, bless her, thought maybe I was referring to the Reach Out America program. It took me about 6-8 weeks to get a call back from someone who signed me up and that was by me calling them almost weekly. I also got the rap about having an MS-DOS machine and they at first refused to open an account for me. PAT]