john@mojave.ati.com (John Higdon) (11/05/90)
ccplumb@spurge.uwaterloo.ca (Colin Plumb) writes: > Wouldn't billg@microsoft.uucp or <examine Apple's naming > convention>@apple.com work just as well? > (P.S. mail to billg@microsoft, at least, hits a mail filter first, > which passes the Turing test. I believe it's traditionally called a > "secretary.") In my experience in dealing with both companies, I would expect that you would get through to John Scully long before you would ever expect to reach Bill Gates. Any company (Microsoft) that would subject customers to a 900 number to reach technical support is way down on the food chain, IMHO. I wrote a letter to Microsoft telling them what I thought of a particular product (and them for having a 900 number) and six weeks later received a phone call from someone who, in essence, told me that all the problems were causes by (in order), my hardware, my other software, my incompetence. This person left a call back number and an email "name" to facilitate a return call. When I called back, I was informed that they were aware of no such person. Microsoft is a company that could probably have all of its phones disconnected and not suffer a reduction in communication capabiltiy. John Higdon <john@mojave.ati.com> (hiding out in the desert)
forrette@cory.berkeley.edu (Steve Forrette) (11/11/90)
In article <14334@accuvax.nwu.edu> John Higdon writes: >Microsoft is a company that could probably have all of its phones >disconnected and not suffer a reduction in communication capabiltiy. John, you may be interested to know that Microsoft's LEC is GTE!