jgd@gatech.edu (John G. DeArmond) (11/11/90)
john@mojave.ati.com (John Higdon) writes: >Oh, I see. The "product" that put them on the map (other than a BASIC) >is treated as a second-rate stepsister. The company has to protect >itself from all those unwashed masses who might actually have some >legitimate problem (oh, but how could they--DOS is perfect, right?) >NOT with Microsoft. And the underlying problem seems to stem from >how they handle telecommunications. >> You can really blow their mind by getting on usenet and addressing your >> followup communication to username@microsoft.uucp. John, I agree with you 100% regarding Microsoft and their tech support. I'VE used Usenet in a slightly manner for resolving problems with Microsoft problems. A couple of years ago, I had a problem in which Microsoft C 5.1 would lock up my computers running Novell networking software code. I called Microsoft tech support and got a dweeb who suggested that the problem was Novell's (correct, as chance would have it) and told me that what I needed to do was trash Novell and buy Microsoft network or whatever. I got on the net and flamed Microsoft to a crisp and published Bill Gates' direct dial number (which I've unfortunately since lost) and suggested that anyone who disliked this degree of tech support should call him directly and complain. A day later I got a call from Jim Dosch who is the manager of Systems Language Support. He told me that the problem I was having was a known one caused by Novell's anet3.com TSR and that an updated version fixed the problem. He then gave me his phone number (206 882 6701) and asked that I call him direct with any future support problems. I've never used it since I solved the Microsoft support problem the old fashioned way - I switched to Turbo-C :-) Perhaps that number will be of use to you in the future. John De Armond, WD4OQC Rapid Deployment System, Inc. Marietta, Ga {emory,uunet}!rsiatl!jgd