DREUBEN@eagle.wesleyan.edu (Douglas Scott Reuben) (11/15/90)
Hello again! I've noticed that Cable and Wireless's programmable 800 service hasn't been working too well lately. I've tried reprogramming numerous times, and each time it accepts the new number, but even hours later won't switch it over. I've spoken to customer service and to some higher-ups, and they said there is a general problem in the system, and they were looking into it. Has anyone else heard about this or had trouble using it lately? Also, since I was calling anyhow, I mentioned that I too was experiencing a problem with an early return of answer supervision. (A previous poster a long time ago -- the one who (thankfully!) mentioned C&W's programmable 800 service noted this as well). They sounded genuinely concerned, and are looking into that as well. (This is a problem if one calls the 800 number from a carphone or to a land number which is forwarded to the 800 number -- billing will start for such calls BEFORE you hear a busy, a ring, or someone picks up. You SHOULD only get answer supervision if someone picks up ... right?) Overall, though, I have been very impressed with their service and ig*9]pricing, and their staff are exceptional -- I'd put them at almost the same level as AT&T's, in some cases even better! And the fact that they are open 24 hours a day, and you can talk to a technician at 3AM if you need to is an added bonus! Once they get these (hopefully) temporary problems fixed, Cable and Wireless 800/Programmable is truly a superior 800 service provider! Doug dreuben@eagle.wesleyan.edu dreuben@wesleyan.bitnet