john@bovine.ati.com (John Higdon) (11/14/90)
I had no actual conversation with anyone at GTE Mobilnet today
concerning their blocking of international dialing. We played
voicemail tag. I left a stern message concerning the attitude toward
customers, treating them all like crooks. A responding message
indicated that they simply were trying to reduce loss. I responded
with the comment that it was their problem and that I was going to
investigate Cellular One.
And then the surprise. There was a message informing me that
international dialing had been reinstated on my two accounts! There
was no other comment, but IDDD does work on my cellular phones.
Apparently the "national policy" isn't carved in stone.
John Higdon | P. O. Box 7648 | +1 408 723 1395
john@bovine.ati.com | San Jose, CA 95150 | M o o !JDurand@cup.portal.com (11/18/90)
In Message-ID: <14712@accuvax.nwu.edu> john@bovine.ati.com (John Higdon) writes: >I had no actual conversation with anyone at GTE Mobilnet today >concerning their blocking of international dialing. We played >And then the surprise. There was a message informing me that >international dialing had been reinstated on my two accounts! There >was no other comment, but IDDD does work on my cellular phones. I called the local GTE customer service number (*611, San Jose, CA area) and to my surprise they answered before my batteries died! (8-) I asked about getting IDDD turned back on since I have customers in several countries. The CS person told me to dial *111 (trouble number, sometimes answered). The person there told me to call Roxann Metzger (sp?) at the original CS number. I finally got through to her and within an hour of talking to her my phone was working again. Since she didn't argue more than a minute or two, I assume John had just gotten done with her (thanks John). Jerry Durand, Durand Interstellar, Inc., 408 356-3886, jdurand@cup.portal.com