bote@uunet.uu.net (John Boteler) (11/22/90)
Why can't the Telephone Company get anything right?
Note the following example: seven business subscriber loops with two
hunting groups (not Centrex). First five in one group, the last two in
a separate group. Call the pilot number when it's busy, it hunts. Call
any of the other numbers in the group when busy, it hunts. OK, fine.
What did we do? Ask them to move the last two lines into the main hunt
group so that we end up with seven lines in one hunt group. Simple...
... until they tried to do it. Now,
o all the numbers ID as the pilot number (probably set up
as terminals,GRRRRR!),
o only calls to the pilot number will hunt (calling any
number other than the pilot number will not hunt
when busy),
o we have Call*Forwarding Variable on ALL the lines,
which we didn't even order or want because
it interferes with hunting!
Yes, we called from outside the hunt group to test, thank you.
After informing them of the erroneous order, we now have:
o hunting the way we want it (originally),
o Call*Forwarding Variable AND 3-Way*Calling on all lines,
o but they all still ID as the pilot number.
Maybe if we keep complaining, we'll end up with all Custom Calling
features, all CLASS features, Centrex with no setup charge, and every
long distance provider as our default carrier, at no additional cost! :)
[Author's note: This is C&P Telephone; a Bell Atlantic Company]
John Boteler bote@csense {uunet | ka3ovk}!media!csense!bote
SkinnyDipper's Hotline: 703 241 BARE | VOICE only, Touch-Tone(TM) signalling
Audiotext mailing list: audiotex@westmark.com