jdominey@bsga05.attmail.com (11/28/90)
Re the current conversation about making a line busy: A customer of mine added an additional line to their 800 group (lines that carry *only* 800 traffic, sometimes [incorrectly] called InWATS). But the customer had no ports remaining open on their PBX. Thus the new line just sat there on the RJ21. It was the fifth line in the group, so if the first four were busy, the fifth caller would get a ring that was never answered. The customer expected to upgrade their PBX in a month or so, so they wanted to "busy out" the extra line. We couldn't do it. A constant busy on an 800 line apparently sounds an alarm in the Central Office, and the Repair Folks cannot rest until this "trouble condition" has been cleared. We wound up disconnecting that fifth line. Conclusion: Making a line busy can be necessary, but be careful about doing it with a dedicated 800 line. Jack Dominey|AT&T Commercial Telemarketing|800 241-4285|AT&T Mail: !dominey