[comp.dcom.telecom] Pac*Bell's Advertised Refund

john@bovine.ati.com (John Higdon) (12/16/90)

It turns out that the refund in the {San Jose Mercury} promised to
subscribers served out of SXS offices is real. And it further shows
how slimy Pac*Bell really is.

There have been a number of Pac*Bell COs located in out-of-the-way
places (such as Felton and Boulder Creek in this region) that were
never equipped for touch tone. No receivers or converters were ever
installed. This did not stop our wonderful telephone company from
CHARGING many of these customers for touch tone service (you know,
that charge that Pac*Bell promised to remove a year and a half ago and
haven't yet for people that actually have touch tone service).

Well, it appears they got caught. And now they have to give back all
the money they collected for non-existant service. Of course, only a
fraction of the people ripped off will respond. Looks like the scam
will have at least netted Pac*Bell a small windfall, no?


        John Higdon         |   P. O. Box 7648   |   +1 408 723 1395
    john@bovine.ati.com     | San Jose, CA 95150 |       M o o !