[comp.dcom.telecom] Phone Call -> Involuntary Contract?

libove@libove.det.dec.com (Jay Vassos-Libove) (12/18/90)

In several articles seen here discussing whether one should pay for
services rendered but unsolicited we've seen an interesting opinion
come from the Moderator - that you are entering in to a contract, that
is, soliciting service, just by picking up the telephone and dialing.

Quoth:

>[Moderator's Note: The point is, your long distance connection through
>the public switched network was NOT unsolicited. You solicited the
>service as soon as you went off hook and started dialing the number.

Now the problem comes in here: When you pick up the telephone and
start dialing, you are soliciting service from the vendor that you
expect to be connected to your dial-1 service. You requested that
vendor and that is the vendor you expect to get. If someone else,
anyone at all, changes that vendor on your dial-1 service, then that
someone is indeed providing an unsolicited service. When I pick up my
telephone and dial 1 ... I am soliciting an AT&T call. If MCI slams me
and I pick up my phone and dial 1 ... and get MCI, they have provided
an unsolicited service.

Look at it this way: you drive up to a McDonald's restaurant
drive-thru window and order some food. The competitor has tapped in to
the wires running from that drive-up ordering station and promptly
fills your order, shoves the McDonald's employee out of the way at the
order-fulfillment window, and expects payment. Would you take that
Hardees' hamburger and pay that Hardees' employee? Of course not! You
ordered McDonald's food from a McDonald's employee!

But in the case of telephone service slamming, you aren't told that
Hardees' has just usurped your dial-1 service at the order-taking
station, and by the time you figure it out, you are ten miles down the
road having taken the first bite of that hamburger ... which you didn't
order and don't want.

I don't see why this is any different? If you didn't contract with XYZ
to carry your long distance, and they place theirself on your dial-1
service without your permission, they have provided unsolicited
service, and you need not pay them for it.

To quote one more message giving an example of this:

| minutes on ATT and pay less than that!!"  "Sorry, our records show you
| requested our service.  The moment you picked up your phone and
| dialled `1` you entered into a voluntary contract for long distance
| service with us.  Now send us the check for last month's charges of

Yeah, right.


Jay Vassos-Libove                  libove@libove.det.dec.com
Digital Equipment Corporation      decwrl!libove.det.dec.com!libove
Detroit ACT/Ultrix Resource Center Opinions? They're mine, mine, all mine!
Farmington Hills, Michigan         and D.E.C. Can't have 'em!