wah@zach.fit.edu (Bill Huttig) (12/31/90)
Boy, I must have all the bad luck with phone companies. The latest is with my NEW 800/Prime Time account. I received my first bill sometime last week while away for the holidays (I still haven't received the info/welcome pack.) It is a disaster. I called today to get it taken care of and the computers were down (9am ET) so I called back at 12:30 and they were still down. I called about 8PM and talked with the supervisor. She said that she has to request the bill since she only shows four calls. There were 124 calls (20 days) totalling over $59! None of the calls were rated at the prime time rate (6.50/hr). I calculated a $10.99 difference (that's prorating the monthly fees) without tax. Subtract all the one minute busy/no answer calls and the credit due me is much higher. I asked what the current unbilled calls added up to (I got the info before) but she said she did not have the info. I called the SC office and found out that it was $5.17 based on sixteen calls covering 12/8-12/26 ... the bill ended the 18th so the calls on the 8th (from Walt Disney World to my answering machine) should have showed up. To make a long story short, I called the supervisor in IA back and told here that the SC folk gave me the info ... she said that it was illegal to provide details on unbilled calls ... that it is a federal law. I was wondering if this is true ... she is going to call Wednesday to discuss the billing errors. Bill wah@zach.fit.edu