rborow@bcm1a09.attmail.com (01/11/91)
Correct me if I'm wrong, but it SOUNDS like you are the victim of 3rd
# fraud, Ron. While I do not have your bill in front of me (if you'd
give me its account #, I can pull it up here at work and check it out)
to check the call codes, it at least sounds like some one placed a
call from one locale to another and billed it randomly to your acct.
Granted, this is illegal and agrravating; however, as an
employee of AT&T, I ask you to be calm and simply call the Account
Inquiry Center at the phone number listed on your bill. That # should
be (800) 222-0300 if it's your home phone you're talking about.
Because I have worked on both 3rd # and calling card fraud in the
past, I have been witness to hundreds of very upset AT&T customers.
The rep. to whom you talk should be able to arrange the easy
credit, and possibly recharge the call to the originating party
(providing it's a business or residence #). As long as your LEC,
however, does the billing, they are the ones technically responsible
for making sure an adjustment appears on your account. And believe me,
most LEC's fail miserably to post the proper credits: witness the
instant credits issued by AT&T's LD operators. More than half the
time, the LEC fails to recognize the adjustment codes and process
them -- even though AT&T reps recognize the adj. codes on the bills when
they are in the system.
Judge Greene, you should be shot.
Randy Borow Rolling Meadows, IL.
[Moderator's Admonition: Now, now, now! I think that is a very
imprudent thing to say. I don't like him, and after the (still
ongoing) telephone case I find it hard to trust his judgment in most
matters presented to him for litigation. I am not at all convinced he
entered into the telephone case without some personal bias. But I do
not recommend violence as a way to solve disputes with few exceptions.
I admit to sometimes wishing that impeachment was not such a long,
cumbersome process. My commitment to 'free speech' -- given my own
blind spots -- is strong enough that it outweighs my general aversion
to violence, so I left your message intact. I do wish however you had
not said that. We still live in a nation governed by laws, not by
guns. Yes, I know, the government has plenty of guns, and some people
obey the LAW because of the implied threat from the omnipresence of
the government GUNS, but that is a different issue. Let's work toward
legislative changes to undo the damage as best we can. PAT]