forrette@cory.berkeley.edu (Steve Forrette) (01/19/91)
I to saw the recent television ads by MCI about the Golden Turkey award that AT&T "won" over its "put it in writing" ads. A couple of months ago, I called MCI to request information about their residential 800 service. I got verbal information from the rep, but also asked to have written information sent to me. The rep said that they had a brochure, and one would be on the way. About three weeks later, an envelope arrived from MCI, full of brochures, describing how happy I'd be if I switched my equal access default to them, along with rates, as well as international information. Nowhere was there a mention of their 800 service. The label on the envelope had "personal 800" at the bottom, so the rep had obviously entered the request properly. Maybe if MCI spent less money on promoting the Golden Turkey award, and more on making sure people get the information they requested, AT&T wouldn't be able to make fun of them. Steve Forrette, forrette@cory.berkeley.edu