wah@zach.fit.edu (Bill Huttig) (01/21/91)
Well, I am still having billing problem with my 800 account. They finally admited that I was right and that the 1+ was billing at Telecom*USA rates. That was about one week ago. It is now three weeks and one day since I first called after receiving the invoice ... no credit yet. I still have not recive the invoice date 1/1/91. They will have to rerate it and the bill for Jan 91 (2/1/91). Bill [Moderator's Note: Most of the Telecom*USA customers I know are hoping that MCI leaves them alone and lets them do their own thing as they have been in the past. I hope that is not too much to ask. PAT]
johnl@iecc.cambridge.ma.us (John R. Levine) (01/24/91)
In article <16302@accuvax.nwu.edu> you write: >[Moderator's Note: Most of the Telecom*USA customers I know are hoping >that MCI leaves them alone and lets them do their own thing as they >have been in the past. I hope that is not too much to ask. PAT] As a former SBS customer inherited by MCI, my experience is that it's far too much to ask from MCI. For a few weeks, the local telco crossed my wires with some business and several hundred dollars of their phone calls appeared on my bill. Clearing it up with New England Tel took about five minutes, but MCI was completely inept. Despite repeated letters and phone calls, they were unable to understand what the problem was, even though I even provided them with the correct number to bill and a reference at NET to verify it. Over a year later, long after I had switched to another LD company in disgust (don't worry, Pat, I paid for all the calls I actually made) they started pestering me with collection agencies. I had to have the state DPU yell at them before they went away. Good luck. Regards, John Levine, johnl@iecc.cambridge.ma.us, {spdcc|ima|world}!iecc!johnl [Moderator's Note: Thanks for the tipoff. I'll keep my eyes open and see what happens over the next month or two. Collection agencies never concern me; but having to explain something over and over to customer service is annoying. PAT]
RAF@cu.nih.gov (Roger Fajman) (01/26/91)
I too was a customer of SBS when MCI took it over. I was somewhat concerned because we had previously switched to SBS from MCI due to poor line quality. This turned out not to be a problem because MCI had sufficiently improved their line quality in the meantime that we did not notice any difference on our voice calls. The problem that I did have is that this this was in the days before equal access became available in our neighborhood and MCI wanted us to dial a regular local number instead of 950-1088 (the SBS number). Due to our class of local service, this turned a free local call into one that cost nine cents. By complaining enough I got them to keep us on 950-1088 until equal access became available, a matter of a few months. The Around Town feature on the MCI calling card was available then, but it made dialing more complicated. As I recall, SBS took the account number first, so it could all be put on one button on our memory phone. The phone was able to wait for the second dial tone. Roger Fajman Telephone: +1 301 402 1246 National Institutes of Health BITNET: RAF@NIHCU Bethesda, Maryland, USA Internet: RAF@CU.NIH.GOV