TERRY@spcvxa.bitnet (Terry Kennedy, Operations Mgr) (01/28/91)
In article <16470@accuvax.nwu.edu>, mrapple@quack.sac.ca.us (Nick Sayer) writes: > I can understand the delay if a backhoe rips out my loop. But that's > not the case. Clearly they could at LEAST run a computer check of the > local switch. If I could talk to someone with some technical savvy, I > could give them the symptoms as I describe above and they'd at least > know where NOT to look, right? Is there nothing for us comp.dcom.telecom > readers to do but deal with 611 like "the rest of the world?" Sheesh. Well, it depends on how friendly you are with your local phone company, or how big a customer you are. I have a 24-hour number for the maintenance group for our switch (since the same facility houses some 50-60K lines they have 24-hour coverage) as well as 9-to-5 number for the person who handles the program issues on the switch. These were cheerfully provided to me when I asked, your mileage may vary. 8-). And your problem isn't that unusual. I could tell you horror stories about call forwarding foulups in the switch that would make you cringe... Terry Kennedy Operations Manager, Academic Computing terry@spcvxa.bitnet St. Peter's College, US terry@spcvxa.spc.edu (201) 915-9381