roy@alanine.phri.nyu.edu (Roy Smith) (02/06/91)
reb@ingres.com writes: > I got disconnected (I think the cordless phone on the other end ran out of > power). I dialed "00" for the operator - to get reconnected. Turns out it > was the MCI operator who told me that she could connect me with the credit > operator to give me credit for the last 1 minute and to reconnect me. This is not a flame. The point of reb's note was to gripe about the MCI operator being sly about getting him to put through the reconnect call at operator assisted rates, but I wonder what the point of getting the operator involved at all was. Getting credit for the last minute of the call is only worth a few cents; it's hardly worth the time and effort to explain to the operator what went wrong. Besides, if it was the customer's equipment which caused the disconnect (as reb suggests), why should the carrier owe you anything at all? It's not their fault the call was disconnected, is it? Roy Smith, Public Health Research Institute 455 First Avenue, New York, NY 10016 roy@alanine.phri.nyu.edu -OR- {att,cmcl2,rutgers,hombre}!phri!roy