esti@pluto.dss.com (Esti Weissman) (02/21/91)
I'm looking for a new phone system for my company (PBX + voice
processing [auto attendant, voicemail]). Does anybody out there have
suggestions/opinions on the best system(s) to look at? (I'm not
adverse to buying one's PBX and another's voice processing)
Some general requirements:
PBX:
- capability to take in at least one T1 circuit (maybe two), and a
bunch of telco trunks (maybe 8 or 12)
- phone sets that connect via standard modular jacks
- multiple zone paging
- minimum of approx 150-200 phones, good expansion capability (max
around 300 - 350)
- analog capabilities (so that our programmers and support people
can still have dial out modem capability from their desks through
the switch)
- HIGH RELIABILITY (so that when something goes wrong it's either one of our
carriers, or there's a blue moon)
Voice Processing:
- minimum of 16 dynamically allocatable (across trunks, auto attendants,
mailboxes) ports, expandable
- multiple auto attendants
- "cascaded outdial" (caller leaves a message on a special mailbox,
system outdials to a number, if mailbox hasn't been accessed in, say
15 min., call the next number, then the next...)
- remote system administration (dial in, network access via dumb terminal)
(while system is in operation)
- "seamless" integration with the pbx (eg. "message waiting" lamp on
phone sets [stuttered dial tone n.g.])
- lots of flexibility in programming an autoattendant function -
we want to set up an unattended interactive customer service application
with many "nodes"
This will replace a Mitel SX200 (analog) with 28 trunks, two
attendant's consoles, around 100 single line phones (13 x 8 station
line cards) and about 24 Superset phones (multiple lines, softkeys,
speedials).
Thanks!!!
Esti Weissman Datability, Inc. 322 Eighth Avenue
New York, New York 10001 (212) 807-7800 esti@doc.dss.com