esti@pluto.dss.com (Esti Weissman) (02/21/91)
I'm looking for a new phone system for my company (PBX + voice processing [auto attendant, voicemail]). Does anybody out there have suggestions/opinions on the best system(s) to look at? (I'm not adverse to buying one's PBX and another's voice processing) Some general requirements: PBX: - capability to take in at least one T1 circuit (maybe two), and a bunch of telco trunks (maybe 8 or 12) - phone sets that connect via standard modular jacks - multiple zone paging - minimum of approx 150-200 phones, good expansion capability (max around 300 - 350) - analog capabilities (so that our programmers and support people can still have dial out modem capability from their desks through the switch) - HIGH RELIABILITY (so that when something goes wrong it's either one of our carriers, or there's a blue moon) Voice Processing: - minimum of 16 dynamically allocatable (across trunks, auto attendants, mailboxes) ports, expandable - multiple auto attendants - "cascaded outdial" (caller leaves a message on a special mailbox, system outdials to a number, if mailbox hasn't been accessed in, say 15 min., call the next number, then the next...) - remote system administration (dial in, network access via dumb terminal) (while system is in operation) - "seamless" integration with the pbx (eg. "message waiting" lamp on phone sets [stuttered dial tone n.g.]) - lots of flexibility in programming an autoattendant function - we want to set up an unattended interactive customer service application with many "nodes" This will replace a Mitel SX200 (analog) with 28 trunks, two attendant's consoles, around 100 single line phones (13 x 8 station line cards) and about 24 Superset phones (multiple lines, softkeys, speedials). Thanks!!! Esti Weissman Datability, Inc. 322 Eighth Avenue New York, New York 10001 (212) 807-7800 esti@doc.dss.com