ole@csli.stanford.edu (Ole J. Jacobsen) (02/27/91)
Folks, For the second time in not too long I have had to call *611 and tell the cellular carrier to update their switch. We just added DID trunks to our business with prefix 917 and not surprisingly I was unable to call this the first day from my cellular phone. The service reps told me that they do get updates (generics?) from time to time, but added: "we rely on our customers to inform us about changes too. Isn't that just lovely! For fun, I checked the other carrier and just as I expected, they were also unable to place calls to that prefix. I left it to a friend who uses that carrier to call *611 and get things fixed over on the other side. By the way, the new switch, a System 25, which was an "upgrade" from a Merlin II has many, many problems. Suggesting that this is a natural migration in the AT&T family of products is an outright lie. The two systems share few features, and behave differently in most respects. Migration is a real nightmare! Ole J Jacobsen, Editor & Publisher ConneXions--The Interoperability Report Interop, Inc., 480 San Antonio Road, Suite 100, Mountain View, CA 94040, USA Phone: (415) 941-3399 FAX: (415) 949-1779 Email: ole@csli.stanford.edu Direct:(415) 917-2215