yazz@prodnet.la.locus.com (Bob Yazz) (02/25/91)
> [Moderator's Note: I think we are seeing more and more convergence of > rates by the big three carriers. Unless your long distance bill each > month is substantial (and you have to judge that), there is very > little incentive to pick and choose on the basis of 'savings' any > longer. I dumped Sprint in favor of AT&T after verifying that Sprint had programmed their computer to reveal my billing info to anybody who called them knowing my phone number. I hope this convergence of rates will encourage more people to dump Sprint for the privacy reason. After hanging up on some dolt of a Sprint Rep who wouldn't get me a supervisor, I got a really nice one (via a nice rep) who listened to my explanation of why I was dropping them. I was assured that my reasons would be passed along. I also signed up for a 10223 account with Cable & Wireless, suppliers of my spiffily spelled programmable 800 number. Bob Yazz -- yazz@lccsd.sd.locus.com
john@zygot.ati.com (John Higdon) (02/28/91)
Bob Yazz <yazz@prodnet.la.locus.com> writes: > I dumped Sprint in favor of AT&T after verifying that Sprint had > programmed their computer to reveal my billing info to anybody who > called them knowing my phone number. I almost dumped Sprint today after receiving an envelope marked "personal and confidential", which is code for "this is a dunning notice from a Colection Agency". It seems that Sprint's collection department was getting nervous about the bogus charges that appeared on my bill last week. (I had been billed for $125 worth of calls to Edgecliff, TX, from a number I have not had in years.) The amount named in the "Intent to Disconnect" letter was that very sum. After waiting the requisite cooling-off period on hold, I spoke to someone who claimed that my account was current. I demanded to know why I was being dunned for the bogus charges, so soon after I had received the bill at that. No explanation. My business nose tells me that Sprint must not have a surplus of cash if they are resorting to such nonsense to handle collectibles. I pay my bills right regularly and one of my major buttons is when companies feel the need to send one of those "threatening" notices. Especially when it is incorrect and the sender cannot even explain why it was sent. I told the person on the other end of the phone that the next time someone at Sprint feels it necessary to send me an "Intent to Disconnect", just cross out "Intent" and change it to "Order" and pass it along to the service department. I have dropped credit cards for such practices; I can certainly drop a crummy OCC. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !