WANCHO@wsmr-simtel20.army.mil (Frank J. Wancho) (02/09/91)
When the announcement of the MCI Personal 800 service appeared on this forum in the beginning of December, I immediately called MCI to confirm several items and then ordered the service based on that confirmation. What I confirmed was that as an MCI customer, the monthly fee was $2, and that the rate of $6.50 per hour was in one minute increments, no minimum, and applied to in-state as well as interstate calls. It was the in-state feature that I asked to be double-checked and reconfirmed. Earlier this week I finally received the brochure and confirmation sheet, listing my assigned 800 number and PIN. I called again to confirm that the rates applied to in-state calls. I was told that I was to receive yet another brochure explaining a change in policy made on 1 Feb after the first brochure was already in the mail. The change in policy is significant: the rate to be applied to the incoming Personal 800 calls is tied to the PrimeTime service you already have. I have only PrimeTime Texas, which is $11.25 for the first hour and $10.50 for subsequent hours. Incoming Personal 800 calls originating within Texas will be billed at the PrimeTime Texas rate, not the $6.50 per hour rate. If the incoming calls originate elsewhere, they will be charged at the $15 per hour rate, not the $6.50 per hour rate, because I don't have regular PrimeTime service. Note also that the service is now called PrimeTime plus Personal 800. The rates cited above apply only during the plan hours: 5pm to 8am Monday through Thurday, 5pm Friday to 5pm Sunday, and 11pm Sunday to 8am Monday. Personal 800 calls outside those hours are billed at $13.50 per hour for regular PrimeTime users. I don't know the off-hour rates for PrimeTime Texas. Frank
wah@tuck.cs.fit.edu (Bill Huttig) (02/11/91)
In article <74382@bu.edu.bu.edu> WANCHO@wsmr-simtel20.army.mil (Frank J. Wancho) writes: >What I confirmed was that as an MCI customer, the monthly fee was $2, >and that the rate of $6.50 per hour was in one minute increments, no >minimum, and applied to in-state as well as interstate calls. It was >the in-state feature that I asked to be double-checked and reconfirmed. The rep gave you wrong info. >The change in policy is significant: the rate to be applied to the >incoming Personal 800 calls is tied to the PrimeTime service you >already have. I have only PrimeTime Texas, which is $11.25 for the >first hour and $10.50 for subsequent hours. Incoming Personal 800 >calls originating within Texas will be billed at the PrimeTime Texas >rate, not the $6.50 per hour rate. If the incoming calls originate >elsewhere, they will be charged at the $15 per hour rate, not the >$6.50 per hour rate, because I don't have regular PrimeTime service. I was under the impression there were the following packages: 1) Primetime with personal 800 - cost 6.50 1st hr, $1.00 daytime discount $2.00 for the 800 number. daytime calls discount 10% plan hours .1083/min 2) same as above with a state option around $2.00 includes intrastate calls 3) stand alone 800 - only 800 number $5/mo and .25/min 4) stand alone 800 for MCI customers - only 800 number $/2 mo primtime hours .1083/min interState and .225/min all other times and intrastate There are about ten states where number two is not available ... Texas is one of them. I guess you expect most of your calls from within Texas? You could set up another account with them as option four (saying you had the regular primetime with MCI's other division). You cant have both primtime Texas and Primtime Plus? ... Guess I am lucky to live in Florida.. Bill
seanwilliams@attmail.com (03/11/91)
Brian G. Gordon (briang@Sun.COM) writes: > Then on to MCI. After bouncing between departments for a while, they > decide that their 800 number has been active for almost two weeks, and > can't explain why I wasn't informed, or how I can keep from being > charged for two weeks of service I couldn't use because they forgot to > tell me about it. Of course, this time they have no problem giving me > the "secure" number over the phone! I had the same problem with my MCI number. I have been using it for almost a month now, and still haven't received anything in the mail. I found out my number the same way that you did, but the "security" thing was never brought up -- they just told me the number outright. MCI's mailing department must be something of a wonder. How can a person call and ask for information, then set up a personal 800 number, and then change the number it is routed to, and then use it for two weeks after calling to find out what the number is, without even getting any information in the mail? It makes you want to say, "Hmmmm." Sean E. Williams attmail.com!seanwilliams 333 Prospect Avenue / PO Box 227 seanwilliams@attmail.com Duncannon, PA 17020-0227 USA voicemail: +1 717 957 8139