tel@cdsdb1.att.com (03/09/91)
Are there any other methods of delivering the ANI on 800 numbers other than with ISDN? I don't think AT&T uses anything other than ISDN. Tom Lowe AT&T Bell Labs Holmdel NJ tlowe@attmail.COM
jimmy@tokyo07.info.com (Jim Gottlieb) (03/11/91)
In article <telecom11.187.2@eecs.nwu.edu> telpc!tel@cdsdb1.att.com writes: > Are there any other methods of delivering the ANI on 800 numbers other > than with ISDN? I don't think AT&T uses anything other than ISDN. This is just one more example of how AT&T tries to TELL its customers what they want instead of LISTENING to what they want. How about another... briang@eng.sun.com (Brian Gordon) writes: > ATT wants a fortune [for an 800 number], and the > representative semi-actively discouraged getting one ("A Call-Me card > is the same thing", "ReachOut rates are lower", etc.). There is, > according to the rep, no choice of numbers. Back to the ANI issue. We had (and still have) a very real need for ANI on some of our 900 services. We asked both AT&T and Sprint to tell us what they could do for us. AT&T sent a team of three people to our office to try and convince us why we didn't really want ANI ("Many people think they want it, but they don't really", claimed one of them). And even if we could somehow convince them that we honestly did need it, they refuse to provide it except over ISDN. Well, that's nice, but we have one hundred thousand dollars worth of T1 equipment that we're not going to throw out just to get ANI. Sprint, on the other hand, happily agreed to provide ANI over T1 using either MF or DTMF. And they don't charge two cents per ANI delivery (as AT&T does). Guess which company we went with. AT&T still has so much to learn about dealing with the public. I still feel they have the superior network, and I much prefer to deal with them on a day-to-day basis. But when they won't provide the services we need, what choice do we have.