john@zygot.ati.com (John Higdon) (03/24/91)
Last month, I posted about how Sprint had billed me for $125 worth of
calls to Edgecliff, TX from an number that I had not controlled for
years. While they agreed to remove the charges, I received a threat of
disconnection one week later for not paying the bill. The immediate
outcome was some reassuring phone calls that all would be made right
and an admission that the problem was all at their end (I had, indeed
notified Sprint of the disconnection of the number in question).
This month's bill had another surprise. This time it was $254 worth of
calls from that same number to not only Edgecliff, TX, but Atlanta,
India (the country), Santa Monica, and Torrance. I called the rep who
agreed once again to remove the calls and said that the billing number
in question had been removed from my account on March 3.
Unfortunately, there are calls from that number billed through the
cutoff of the March 13 invoice. If anyone had any suspicions or hopes
that Sprint has finally put its billing house in order, I can
authoritatively dash them now. Sprint's billing is still very much as
bad as ever. I wonder if I will be billed for calls to that old number
forever?
On another Sprint note, a train derailment in Hayward today killed all
Sprint service to the Bay Area for a number of hours. The media was
quick to point out that customers could place calls through MCI or
AT&T but did not give any instructions on how that might be done.
Remember the old days when such an occurance would just plain knock
out long distance service and there was no way around it?
John Higdon | P. O. Box 7648 | +1 408 723 1395
john@zygot.ati.com | San Jose, CA 95150 | M o o !