ecfx@midway.uchicago.edu (Ernie Froemel) (03/23/91)
Does anyone know of microcomputer-based applications that control automated telephone information systems? I'm looking for something that: 1. answers incoming calls, 2. plays a recorded set of instructions, 3. switches the caller to other instructions or to other phones based on touch-tones, 4. transfers to another phone in the absence of touch-tone input. Any guidance as to vendors or experiences with such software would be appreciated. Ernie Froemel ecfx@midway.uchicago.edu
FVEST@ducvax.auburn.edu (Floyd Vest) (03/25/91)
[23 Mar 91 09:21:10 GMT] ecfx@midway.uchicago.edu (Ernie Froemel) wrote: > Does anyone know of microcomputer-based applications that control > automated telephone information systems? I'm looking for something > that: > 1. answers incoming calls, > 2. plays a recorded set of instructions, > 3. switches the caller to other instructions or to > other phones based on touch-tones, > 4. transfers to another phone in the absence of > touch-tone input. We bought such a system from the EPOS Corporation (205/826-7056). The system is programmable ... The type we bought will handle up to sixteen lines concurrently. It can also communicate with remote hosts to access online applications, or credit card verifications. The system also claims to accept input from rotary phones (we haven't tried that). The company also has provided excellent support and service. If you call ask for Ben Mitchell and tell him you heard it from me ... maybe he'll buy me lunch :-) I have no connection with EPOS other than being a satisfied customer (with my employer's money :-)) Floyd Vest <fvest@ducvax.auburn.edu> <fvest@auducvax.bitnet> Manager, Administrative Systems--Auburn University, Alabama USA Voice: +1 205 844 4512 BBS: +1 205 745 3989 FIDO: 1:3613/3