Ron Schnell <ronnie@sos.com> (04/13/91)
Well, now I REALLY hate GTE. I got the bill for our modem line here, and decided to look it over carefully for once. While looking at the "ZUM" charges, I noticed that what they were charging me was not the same as the rate the operator had quoted me only days earlier. Looking even more closely revealed that calling the same number during the same rate period was not charged at the same rate! No, the calls did not spill into multiple rates. As a matter-of-fact, they were different by as much as a factor of five! Needless to say, I called the billing office, where they were very rude as always, and they agreed that something was wrong. They would put my bill under investigation. I wonder how many people are routinely overbilled. I am writing a letter to the California PUC with copies of the bill. By the way, this is a business line. Ron (ronnie@sos.com)