"Michael P. Andrews" <mikea@ddsw1.mcs.com> (04/16/91)
WordPerfect Corp. has an amazing system from Dytel on their customer support lines. You hear a pleasant female "traffic reporter" on connection and every few minutes thereafter with reports that sound just like radio traffic reports: "Network support has a five minute wait with five calls holding; Macintosh has a three minute wait with two calls holding; WordPerfect has a seven minute wait with eight calls holding ... waits this morning have been moderate." It's hard to believe that the system is entirely automated. A friend who worked at Dytel tells me that they electronically assemble these reports from digital snippets just like the "The number you have reached 5 - 5 - 5 .." messages from Ma Bell.
"John M. O'Shaughnessy" <osh@jhereg.osa.com> (04/24/91)
We installed a Dytel box at the Roach Organization when I worked there and helped them move into a new buidling. It's very impressive, and we needed good flowcharts to help us keep up with all the options. John M. O'Shaughnessy osh@osa.com Open Systems Architects, Inc. Minneapolis, MN